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Overview

At Glowlogy, customer satisfaction is our priority. Please review our return and refund policy carefully.

Returns

Due to the nature of skincare and cosmetic products, we only accept returns under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The return request is submitted within 7 days of receiving the order.
  • The product remains unused and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used cosmetic products
  • Products damaged due to customer misuse
  • Products purchased during special promotions or clearance sales

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed through the original payment method within 7–14 business days.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Exchange Policy

Eligible products may be exchanged for the same item if found defective or damaged upon delivery.

Contact Support

For refund or return requests, please contact our customer support team with your order number and details.